Concierge Flooring Terms of Service Policy
Terms of Service
Effective Date: July 22, 2026
Welcome to Concierge Flooring ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at https://www.conciergeflooring.com ("Website"), along with any estimates, consultations, products, services, communications, and related offerings provided by Concierge Flooring.
By accessing or using our Website or services, you agree to these Terms. If you do not agree, please do not use our Website or services.
1. Use of Our Website
You agree to use our Website only for lawful purposes and in a manner that does not interfere with the rights or use of the Website by others.
You agree not to:
Submit false or misleading information.
Attempt unauthorized access to our systems.
Introduce viruses or malicious software.
Use automated systems to scrape or harvest data.
Interfere with the operation or security of the Website.
We reserve the right to suspend or terminate access for any misuse.
2. Estimates and Pricing
Quotes and estimates provided through our Website, by email, text message, or telephone are estimates only unless otherwise stated in a written agreement.
Pricing may change due to:
Final measurements
Material availability
Customer-requested changes
Site conditions
Manufacturer pricing changes
Additional labor requirements
A written contract or signed proposal governs any installation project.
3. Product Availability
Product availability is subject to manufacturer inventory and supplier availability.
We reserve the right to substitute comparable products when necessary, subject to customer approval where required.
4. Scheduling
Appointment dates and installation schedules are estimates and may change because of:
Weather
Material delays
Labor availability
Manufacturer delays
Circumstances outside our reasonable control
We will make reasonable efforts to notify customers of schedule changes.
5. Customer Responsibilities
Customers agree to:
Provide accurate contact information.
Ensure reasonable access to the installation location.
Remove valuables and fragile items from work areas.
Secure pets during appointments.
Notify us of any known site conditions that could affect installation.
Failure to prepare the work area may result in additional charges or rescheduling.
6. Communications
By providing your contact information, you authorize Concierge Flooring to communicate with you regarding your inquiry, estimate, project, appointment, account, or requested services using:
Telephone calls
SMS (text messages)
Rich Communication Services (RCS)
These communications may include appointment reminders, estimate updates, installation scheduling, customer service, invoices, project status updates, and other transactional communications.
If you separately opt in, we may also send promotional or marketing communications.
Consent to receive text messages or telephone calls is not a condition of purchasing goods or services.
Message frequency varies.
Message and data rates may apply.
You may opt out of SMS or RCS messages at any time by replying STOP.
For assistance, reply HELP or contact us directly.
You may unsubscribe from marketing emails using the unsubscribe link included in those messages.
7. Intellectual Property
All content on this Website—including text, graphics, logos, images, software, and other materials—is the property of Concierge Flooring or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or commercially exploit any Website content without prior written permission.
8. User Submissions
Any information, photographs, measurements, reviews, or other materials submitted through our Website remain your property.
By submitting content, you grant Concierge Flooring a non-exclusive, royalty-free license to use such content solely for providing requested services, responding to inquiries, improving customer service, or fulfilling contractual obligations.
9. Third-Party Services
Our Website may integrate or link to third-party services, including:
Mapping services
Payment processors
Email providers
SMS and messaging providers
Analytics services
We are not responsible for the content, availability, or privacy practices of third-party services.
10. Disclaimer of Warranties
The Website and its content are provided "AS IS" and "AS AVAILABLE."
To the fullest extent permitted by law, Concierge Flooring disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms limits any warranties that cannot be disclaimed under applicable law or any warranties provided in a separate written contract for products or installation services.
11. Limitation of Liability
To the maximum extent permitted by law, Concierge Flooring shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Website use
Delays
Interruptions
Data loss
Communication failures
Third-party services
Our total liability shall not exceed the amount paid by you for the specific products or services giving rise to the claim.
Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
12. Indemnification
You agree to indemnify and hold harmless Concierge Flooring, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:
Your misuse of the Website.
Your violation of these Terms.
Your violation of applicable law.
Information you submit through the Website.
13. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
14. Changes to These Terms
We may update these Terms at any time.
Updated Terms become effective upon posting to this Website.
Your continued use of the Website constitutes acceptance of the revised Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Michigan, without regard to its conflict of law principles.
Any legal action arising under these Terms shall be brought exclusively in the state or federal courts located in Michigan.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Contact Information
If you have questions regarding these Terms of Service, please contact us:
Concierge Flooring
Website: https://www.conciergeflooring.com
Email: tjones@cfi-installation.com
Mailing Address:
Concierge Flooring
1 Levee wy #3104
Newport, KY 41071